Master Update

Last Updated: 23rd July

Next Dispatch Group: Group 3

Glossary: 

🗒️ Communication and Updates
 ✅ Current Workflow
✈️ Dispatch Dates
📦 Product Timelines


Reminder: Follow Insta and this page for Real Time Updates, Content and Previews.

If you're ever unsure or anxious about your order, check back here first, or my stories and highlights, as these will reflect the latest info.

To save time, I will not be giving individual updates on your order, the information will be able to be tracked here or on stories, and you will be able to see my daily progress. 


Thank you for your patience while I had bereavement leave. I understand that this has delayed things, and I do apologise.

As you may know by now via emails, the update hub or my stories and highlights, I have recently had a death in the family, this is very new to me and confusing and conflicting on how I keep everyone updated, keep everything moving, while also experiencing grief and trying to help the family aswell. I apologise that there is going to be a longer wait than initially thought, and I hope you can understand that I am still showing up to work in as much capacity as I can - but none of this is an easy one to navigate. 
The funeral is over now, and I am returning to work, frankly it is sooner than I feel i fully can emotionally handle, but I do know that I can't keep everyone waiting forever. 

I am trying to make up for those delays by not delaying anything further now that the funeral has happened. Things are still a bit raw, and some days are worse than others, but I really am doing the best that I can on any given day. I will be doing everything I can to get these out to you all as soon as possible.


Communication & Updates

I know that it can be a bit nerve wracking when you haven't received much correspondence and you just want to know that you are, in fact, getting your order, and when.

Update emails take quite a bit of time, as I have to manually code in the people I am trying to contact rather than simply sending a copy and paste group email.

Because of this, most updates will happen here on the Update Hub or on my Instagram Stories, where you'll also be able to find previous updates saved in my Highlights.

I originally wanted this Update Hub to be a super clear infographic, but time has unfortunately gotten away from me. Right now, I'd rather spend that time keeping you updated and getting orders moving so I can keep the business moving too. So, for the moment, we'll continue with a more barebones format.

Store Credits

Any applicable store credits will begin being added to customer accounts once the relevant orders have been dispatched. Orders eligible for store credits are expected to be completed before the end of the Warehouse/Instock dispatch period.

Before Contacting Support

Please note that there are currently significant email delays while I work through dispatch preparations.

If your question is genuinely urgent, Instagram DMs are currently the fastest way to reach me to notify me, however please ensure you have written an email first, as the person contacting you will still be one of the team rather than myself, the DM will simply let me know that it needs to be marked as such.

Please note that I will not be allowing the sudden cancellation of orders simply because this is delayed after having to suffer through grief. There is a very real reason for the delays, cancellations at this point put the business in serious harm, and stops me from being able to get everyones orders out ASAP, as right now everything has a cost dedicated to it.

Thank you all for your patience while we get everything organised and moving out the door. We're making a lot of changes behind the scenes to ensure orders, updates, and customer support run much more smoothly moving forward :) 




Current Workflow

This is how I'll be moving through the next few weeks. I'll also tick these off as they're completed so you know exactly where I am in the process.


Tariffs — 25th of June

On the 25th of June, US tariffs moved to the new system, where tariffs are charged for each individual item rather than the order as a whole.

For the most part, this means that some items may be around 10% or under 10%, and it should be rare for them to be above that.

In order to calculate the correct tariff for every order, I need to:

  • Reorganise the entire product list.

  • Find the correct 9 digit HS Code for every individual product (rather than the generic 6 digit code).

  • Calculate the accurate tariff cost for each item.

This process alone will take at least a full day to complete.

Once this has been completed, I will begin working through the Dispatch Groups and invoicing tariffs accordingly.

You will receive an email alongside your tariff invoice which will also let you know which Dispatch Group your order belongs to.

I will also keep the top of this Update Hub and my Instagram Stories updated with which Dispatch Group is currently being processed so you can easily keep track.


Backend + Packaging Prep
27th of July – 1st of August

For everyone outside the US:

You'll receive an email letting you know which Dispatch Group your order is part of when you receive your tariff invoices.

For everyone outside the US, I'll also be able to send a group email for each Dispatch Group as it gets closer to dispatch.

During this period, I will be:

  • Sorting out the backend, as there are new shipping changes across the EU, UK, Canada, and the US.

  • Ensuring all shipping weights and package sizes are correct.

  • Making sure every HS Code has been entered correctly so labels can be printed smoothly.

  • Adding any Store Credits (where applicable from the May sale) to customer accounts.

  • Beginning the packaging process.

  • Sorting orders.

  • Ensuring I have everything ready for your unboxing experience, including organising freebies.

Dedicating time to this now, rather than doing it individually for every order, is the fastest way to get everyone's orders dispatched smoothly, as everything will already be prepared before packing begins.



Dispatch Dates:

Rather than announcing every Dispatch Date at once, I'm going to release them in stages.

I want to make sure dispatches are running on schedule before confirming future timelines.

To make this easier for you to track, I'll post both here at the top of this page and on my Instagram Stories which Dispatch Group I am currently working on.

All you'll need to do is keep note of your Dispatch Number.

This helps avoid giving anyone inaccurate dates if something unexpected comes up, and especially if any day is particularly rough for me, as grief is not linear and it does sneak up on you some days.

Please Note:
All orders that do not contain a Stay Star XL Tote or Gummy Bag are currently scheduled to be dispatched during dispatch 4. These will be tariffed and dispatched once the rest of the recent instock orders and Warehouse/EOFY Sale items have gone out, there are quite a few orders, and the warehouse is not manned every day, so please stick with me, but we are aiming for all orders outside of the Tote and new Gummies are dispatched within the next month.

If your order contains a Stay Star XL Tote or Gummy Bag, please continue to keep an eye on future updates regarding those products, and check your spam/promotions as there should have been an email from either me or one of my helpers regarding updates on those.




Current Goal

The intention is to have the larger March-April Preorder group fully completed by 11th August.

There are quite a lot of orders within this group, and I am still just one person. My warehouse assistant is only available on Fridays and Saturdays, so for most of the week I will be packing orders alone.

Because of this, I expect it will take approximately 10 full packing days to complete this dispatch.


After That

Once the larger preorder dispatch has been completed, I will begin dispatching all newer orders placed from 7th July onwards.

These will be Dispatch Group 5.

After that, we should finally be back up to speed.

______________________________________

I appreciate your patience more than you know. I'm doing everything I can to make the wait worth it, I have invested alot into the packaging, and making sure that it is eco friendly, and multiuse, so that you can keep it as permanent keepsakes you will actually use, over just being cute.


✏️ What You Can Adjust (and When)

  • Before Preorders Close (dependent on each collection's preorder period):
    You can cancel your preorder (note: some platform and processing fees WILL apply, I cannot front those costs anymore. Please be sure of your order before making it)
  • Before Freight Shipment Begins:
    Want your item earlier (e.g. for a birthday)? You can upgrade to rush freight if applicable. Please let me know well before hand if there is something needed at a specific time.
  • Before Dispatch Begins:
    You can also switch between Standard or Express shipping if needed


    Once an order is placed, I’m unable to offer refunds, everything from materials and freight to packaging and fees is paid up front so your spot is fully secured.
    This applies even if you decide to refuse the new tariffs.
    You can review the Preorder Terms & Conditions agreed to at checkout anytime, and if you’d like a copy of your signed confirmation (with date and timestamp), just let me know and I’ll send it through ✨


👜 Preorder Timelines:

    Stay Star Totes:
    Have been shipped, they are still estimated to make it to the warehouse approx Late August, however, if weather is particularly bad, and the shipment has to dock, or it takes a while to get through customs, this could be Early September also. I will keep you updated as much as possible, shipments don't tend to get frequent updates, as they don't notify you of every single place they've stopped along the way, but closer to the date the updates will be more frequent and I'll be able to know if it has reached Australia, if it's in customs etc.

    Bbokari + Dwaekki Gummy Bags:
    Have begun production, with an estimated finish of Mid August, in which they will then be sent to me to dispatch. I will keep you updated on times as I know them.

    Wolfchan and Jiniret Gummy Bags: 
    Are available for Preorder with an approximate dispatch date of November. 




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