Last Updated: 11th August

Update:

WHEN IT COMES TO TARIFFS:
I sent an accompanying email along with the tariffs, but it might not be clear if it hasn't been read, so confirming here:

If you pay with Paypal, that payment goes straight through to Zonos, (the Customs payment holder), Zonos then confirms it to me and Aus Post and it can go out in the Dispatch Group I gave you. Which takes approx 2 days max.

If you pay with anything other than Paypal, it can take 4-6 days for this to clear and be accepted by Zonos. Which could potentially change your Dispatch Group. 
This has been the case for almost everyone as most people have not paid with Paypal. 
I genuinely cannot get out those orders until its cleared. 

Regardless, if I have seen that the payment has been put through, I am getting your order ready and packed, i'm literally only waiting until I get the solid notif that it can be sent and cleared and then it goes out. 

If you have not paid your tariffs, your order is on hold until you do. 

Please don't yell at me about this or how this delays you, I'm literally just adhering to the laws. 


UPDATING THE HUB: 

When I have a bit more time (today hopefully) I will update the timing on the Star Totes and the Gummies. 
I will update more about the EU situation 

 

Everyone from EU has received an email, please answer this one ASAP, as the new EPR rules coming in on the 12th means I need to be SPEEDY.
Everyone from US have been notified and tariffed, the only ones that haven't are people with Divine bags and Gummies in their order as I severely miscalculated the tariffs for them and have to redo them, but are still on the same timeline, it's just the invoicing is a bit late.

Due to the EU needing to essentially have their items absolutely yeeted out of this warehouse before the 12th, they have moved up as a whole regardless of their dispatch groups if they have chosen to do so. That does mean that for some groups outside of the EU, your order will be about a day or two later than expected, but hopefully you can understand, it's either that or EU customers have to wait until I can get all the new documentation and representatives for multiple countries which isn't a small job. Annoying for you? Probably, but I'm sure you'd want me to prioritise your order as well if there was an upcoming threat of essentially possibly having to wait weeks more just because your government decided to do some whack stuff. 

At this point the tick boxes below etc are a bit useless cause it's now either complete or partially complete with EU being brought up to the front to dispatch as much as possible tomorrow. Still goes out, still is going out, still goes out as soon as I can.

Everyones orders including PCs + WTS should still be going out by the 18th, it's just now the dispatch groups are a bit chaotic cause of this super sudden change. It's literally the governments making all these changes, I just have to comply, as does every company.

If you saw my stories you'll know that there is a Status Page coming up, The Status Update Page

As I am installing this, and updating each individual order, I am also sending tariffs along side emails for your order. These are not fully complete, please allow me the time to do all of the below, as it has been heavily requested, and all other updates seem to be missed or unread. 

The Status Update Page has a Dedicated Page which is not yet complete to be able to receive every single update along the way. There will be a mass email going out when this has been complete and when you can search your order for all updates. I am seeing if I can also have all status updates sent via email so there is more chance of it being seen. It will be annoying, but at this point is necessary. Please check your spam/promotions, as often I will end up there. 

This Status Updater will be ongoing for all orders going forward.

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Glossary:

🗒️ Communication and Updates
📩 Before Contacting Support
✅ Current Workflow
💳 Tariffs and Dispatch Group Tracking
✈️ Dispatch Dates
🛍️ WTS and PC Orders
🧢 Custom Items: Eyelets and Panels
📦 Preorder Timelines
✏️ What You Can Adjust and When
💳 Store Credits

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REMINDER: FOLLOW INSTAGRAM AND THIS PAGE FOR REAL TIME UPDATES

If you are unsure or anxious about your order, please check this page, my Instagram Stories and my saved Highlights first. These will reflect the latest available information and allow you to see my daily progress.

A general update email has now been sent asking customers to read and continue checking the Update Hub, this will be the standard going forward with all Preorders, as has always been the case.

I cannot manually send every customer a personalised progress email, as I am no longer at the scale where I can manage that. As I grow and get more people onboarded, I can attempt to do more of that, however these pages will always have the most information and updated information, though the feedback has been taken into consideration for the future.

For now, Your tariff and Dispatch Group email will generally be your only personalised dispatch update unless your order contains an item requiring a separate product specific email.

It is therefore your responsibility to:

• check the Update Hub;
• check Instagram Stories and Highlights;
• check your spam, promotions and junk folders;
• read your Dispatch Group email;
• pay any required tariff by the stated deadline.
  
  

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DELAYS DUE TO BEREAVEMENT LEAVE

Thank you for your patience while I was on bereavement leave. I understand that this did delay things, and I sincerely apologise. 

As many of you will already know through emails, the Update Hub or my Stories and Highlights, there was recently been a death in my family, and I had to take bereavement leave during the time that I was meant to be dispatching.

I apologise that the wait has been longer than initially expected. I hope you can understand that I have continued showing up for work in as much capacity as I have been able to, but this has not been an easy situation to navigate. 

The funeral has now taken place and I am returning to work. 
I have recieved the feedback that I should have done more to send emails and make sure everyone was informed rather than just here on the Update Hub and Stories. Emails do take a considerable amount of time and energy, and I did find it hard to expend that energy on emails at the time.

I do truly apologise that the delay occurred and that I was unable to update you in the way you needed, that feedback has been taken on. However, until I can have more hands at the ready for constant communication and in the case of me not being able to work, the Update Hub and Stories are simply where updates will occur. 

I will continue doing everything possible to get your orders dispatched as quickly and carefully as I can.

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🗒️ COMMUNICATION AND UPDATES

I understand that it can feel nerve racking when you have not received much direct correspondence and want reassurance that your order is still progressing.

Update emails take a significant amount of time because customer groups and order combinations often need to be identified manually rather than through one simple copy and paste email and was not something that I could do during Bereavement.

Because of this, most general updates will continue to be posted:

• here on the Update Hub;
• on my Instagram Stories;
• in my saved Instagram Highlights.

I originally intended for this Update Hub to be a highly designed infographic. Unfortunately, time has gotten away from me, and right now I would rather use that time to keep you informed and physically move orders.

For the moment, the Hub will therefore remain in a more straightforward format.

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PERSONALISED DISPATCH INFORMATION:

Your tariff email will also confirm your Dispatch Group.

That Dispatch Group email will generally be the only personalised dispatch progress update you receive.

Customers who do not require tariffs, including many Australian, UK and EU customers, will receive a Dispatch Group email through BCC instead, as this is faster than flows.

Please check your spam, promotions and junk folders before assuming that an email has not been sent.

The Dispatch Group tracker below will show which groups have been contacted. If your group is not marked as emailed, it is likely that your notification has not been sent yet.

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📩 BEFORE CONTACTING SUPPORT

There will be email delays while I work through dispatch preparation.

Before contacting support, please check:

1. this Update Hub;
2. the Quick Overview at the top;
3. my current Instagram Stories;
4. my saved Highlights;
5. your spam, promotions and junk folders;
6. whether your Dispatch Group has been marked as emailed.

If your question is genuinely urgent, Instagram DMs are currently the fastest way to notify me that your email needs attention, and I will answer you. I am always contactable one way or another.

Please still send the full enquiry by email first so that I can reference it and pass it on if needed. The DM is only there to let me know that the email should be marked as urgent, as the person responding may still be another member of the team.

Please also understand that everything has now been ordered, allocated or prepared specifically for existing customer orders. This includes product costs, packaging, freight and associated fees.

Cancellation requests made after production and freight commitments have been made will be assessed under the order terms and applicable Australian Consumer Law. They cannot automatically be approved simply because an order is taking longer than originally expected.

Major changes are also being made behind the scenes so that future orders, updates and customer support can run much more smoothly, as well as a bigger warehouse with more hands to ensure faster dispatches from September onwards.

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✅ CURRENT WORKFLOW

This is how I will be progressing through the next few weeks.

Completed stages will be marked off so that you can see exactly where I am in the process.

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💳 TARIFFS AND DISPATCH GROUP TRACKING

US tariffs have moved to a system where tariffs must be calculated for individual items rather than treating the order as one generic shipment.

For the majority of products, this should mean that tariffs are approximately 10-12.5% or below, although the final rate depends on the individual item classification.

To correctly calculate tariffs for every order, I need to:

• reorganise the complete product list;
• identify the appropriate nine digit HS code for each individual product;
• calculate the applicable tariff for every product;
• apply those calculations accurately across mixed-product orders;
• send the correct tariff invoice;
• assign and communicate the relevant Dispatch Group.

Once your tariff has been calculated, you will receive:

1. your tariff invoice; and
2. an email confirming your Dispatch Group.

Customers who do not require a tariff invoice will receive a Dispatch Group email separately.

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Tariff Payment and Clearing Times

It is your responsibility to pay your tariff in enough time for the payment to clear before your Dispatch Group is packed.

Shopify card payments take approximately five business days to reach the customs account, which must be paid before Australia Post will dispatch the item.

This means that if:

• your Dispatch Group is approaching;
• you pay your tariff late;
• you previously missed your tariff notice;
• or there are fewer than five business days before your planned packing window,

you may need to pay by PayPal to retain the original estimated Dispatch Group.

Where a Shopify payment has not cleared in time, the order may need to be moved into a later Dispatch Group based on the date the funds are actually received.

Dispatch Group Email Tracker

This tracker will be updated as tariff invoices and Dispatch Group emails are sent.

A tick will be added once each stage has been completed.
*As noted at the top of the page, there are quite a few orders in Groups 5-7 that have Divine or Gummy bags that I need to recalculate and can tariff shortly.

If you have not received an email and your group is not marked as contacted, your notification has likely not been sent yet, but will be soon! 

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BACKEND AND PACKAGING PREPARATION

Big dispatches create a large workload, which is why I have to adhere to certain times, as it's not quite a situation where I can just move you to a earlier date or just get your order out.
During this period, I will be:

• reorganising the backend to account for shipping changes across the EU, UK, Canada and US;
• confirming shipping weights and package dimensions;
• entering and checking HS codes;
• preparing labels;
• adding applicable store credits from the May sale;
• beginning the packaging process;
• sorting orders into their Dispatch Groups;
• organising keepsake packaging and freebies;
• preparing the warehouse for the larger packing period.
  
• updating the update hub
  
• answering questions where I can
• as well as day to day business requirements, currently including taxes aswell.

Dedicating time to these tasks in advance is considerably faster than stopping to complete them individually during every order.

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✈️ DISPATCH DATES

Please check the Dispatch Tracker to know which dispatch groups have been tariffed and emailed. Once you know your Dispatch group, you can check the following. 

There is also a Dispatch Tracker below for each group and their completion

Rather than announcing every individual Dispatch Date at once, dispatches will be confirmed progressively.

This allows me to make sure each stage is running correctly before committing to the next one.

The Update Hub and Instagram Stories will show which Dispatch Group is currently being processed.

All you need to do is keep note of your Dispatch Group number.

This avoids giving customers inaccurate dates if:

• a printer stops working;
• a courier collection changes;
• a shipment is delayed;
• a difficult grief day unexpectedly affects my capacity;
• or another practical issue occurs.

Dispatch 3

Currently scheduled to continue from Sunday 2 August.

Dispatch 4: Main Feb - April Preorder Group

The goal is to complete the larger Feb - April preorder group betwen the 1st - 12 August.

There are a significant number of orders within this group, and I am still one person for most of the working week. My warehouse assistant is generally available on Fridays and Saturdays.

I expect the main group to require approximately ten full packing days.

Orders that do not contain:

• a Stay Star XL Tote;
• a Gummy Bag;
• WTS or PC merges;
• eyelet installation;
• pink panels;
• or other custom adjustments

will be prioritised first. 

Please note there are approx 500 orders in this dispatch, on average taking approx 8-10 minutes to pack, and for larger orders, longer.
Where I can, just like the other dispatches, if I can manage a 12-14 hour packing day vs 7, I will. 

WTS, PC and Custom Adjustment Orders

Orders containing WTS items, PCs, eyelets or custom panels will generally dispatch between 14 - 22 August.

Most should be completed well before 22 August, but I am allowing a reasonable cushion in case the approval, videography, protection or installation process takes longer than anticipated.

Please proceed on the understanding that these orders may require the full stated period. You can choose to merge or unmerge your order with these, but please let me know by the 3rd of August via this form, unless you have already stated in customer notes at checkout.

Dispatch 5 and Newer Orders

Dispatch Group 5 will begin after the main Dispatch 4 preorder group.

Its final schedule will be confirmed once Dispatch 4 is sufficiently underway.

These orders are not being postponed specifically because of the WTS or PC merges.

The current working period for standard Dispatch 5 orders is approximately 12 - 18 August, while some newer orders placed after the earlier January - March preorder period may fall within the broader 14 - 22 August window depending on their contents and packing sequence.

Updates will be posted here and on Stories as that stage approaches.

Dispatch Completion Tracker

This tracker will show the estimated timing and completion status for each dispatch group and special order category.

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CURRENT DISPATCH GOAL

The current intention is to have the larger March -April preorder group substantially completed by 14 August, with approved WTS merges, PC merges, eyelet installation and panel adjustments continuing afterward where required.

Once this larger preorder group has been completed, I will begin dispatching newer orders placed from End of May onward

After that, dispatch should finally return to a much more manageable and consistent schedule.

I appreciate your patience more than you know.

I have invested significantly in the packaging and unboxing experience, including reusable and eco conscious keepsake packaging, so that the wait results in something thoughtful and genuinely useful rather than packaging that is simply discarded.
You can find the teasers on my Instagram Feed under "Dispatch Update"

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Action and Update Tracker

This tracker will be updated as customer actions, direct updates, condition checks and customorder preparation are completed.

⬜ Not started
🟨 In progress
📧 Emailed
✅ Complete

With actions that have multiple people/actions aka the WTS/PC, there will be another table provided closer to the time for more accurate details.

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🛍️ WTS AND PC ORDERS

Many customers asked for WTS items and PCs to be merged with their existing orders.

To request a merge, you must complete the relevant Google Form and include:

• every order number involved;
• the existing preorder order;
• the WTS order;
• the PC order, where applicable;
• any additional item that needs to be combined.

Google Form: [MERGE REQUEST]

Dispatch Timing for Merged Orders

Orders merged with WTS items or PCs will dispatch between 14 - 22 August.

This additional time is required so that I can:

• obtain suitable toploaders and protection for the PCs;
• photograph or video each PC for condition evidence;
• send the evidence to the buyer;
• receive the buyer’s approval;
• package the item safely;
• correctly combine all relevant orders.

Approval of Condition

PCs and WTS items will not be dispatched until the buyer has reviewed and approved the item and its disclosed condition.

This approval must be received before the order can leave the warehouse.

PC Shipping and Tariffs

• Applicable PC tariffs are already included in the PC price.
• PC prices do not include standalone shipping.
• If your PC is not being merged with another order, you must pay the separate shipping invoice.
• If the shipping invoice is not paid within the stated period, the purchase may be cancelled and the PC may be offered to the next eligible buyer, subject to the applicable sale terms.

WTS Shipping and Tariffs

• Applicable WTS tariffs have already been included.
• No additional standalone shipping payment is currently required for WTS items unless you are contacted and advised otherwise.

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🧢 CUSTOM ITEMS: EYELETS AND PANELS

Eyelet installation, pink panels and custom panel options have now been added to the shop.

Please note that eyelets must be installed manually by me, and panels are custom made in the warehouse. 
Please ensure you are uploading your graphic to the requirements to this form. After the 22nd, I will email all Custom Panel buyers to remind them of the timeframe and dates. 

The amount of time required will depend on how many customers request the modification.

To ensure that orders without custom changes are not unnecessarily held back, orders containing:

• eyelet installation;
• pink panel changes;
• custom panels;
• PC merges;
• or WTS merges

will generally move into the 14 - 22 August packing period.

Most should be completed sooner than 22 August. The longer period is there to provide a realistic grace window in case the manual work, approval process or number of requests is greater than expected.

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✏️ WHAT YOU CAN ADJUST AND WHEN

Before a Preorder Closes

You may request cancellation during the applicable preorder period.

Please note that non-refundable platform or payment-processing costs may apply where permitted. I can no longer absorb all processing fees for change-of-mind cancellations.

Please be certain before placing an order.

Before Freight Begins

Where available, you may request a rush-freight upgrade if you need an item for a particular birthday, concert or event.

Please contact me well in advance. A rush option cannot always be arranged once a shipment is already underway.

Before Dispatch Begins

You may request a change between Standard and Express shipping, provided the label has not already been purchased or the order packed.

After Production and Freight Commitments

Once production, packaging and freight have been committed, change-of-mind cancellation requests may not be accepted automatically.

Requests will be assessed under:

• the preorder terms agreed to at checkout;
• the stage of production and fulfilment;
• any costs already committed;
• and applicable Australian Consumer Law.

Nothing in these terms limits any rights that cannot legally be excluded under Australian Consumer Law.

You may request a copy of the preorder confirmation and timestamp associated with your checkout.

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💳 STORE CREDITS

Applicable store credits will begin being applied to customer accounts once the relevant orders have been dispatched (this has been the case for most, and will begin shortly)

Orders eligible for store credits are expected to be sorted on the 3/4th August.

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📦 PREORDER TIMELINES

Stay Star XL Totes

The Stay Star Totes have been shipped and remain at sea.

At this stage, there has not been a new port update. This is normal. Freight tracking often does not update progressively throughout the entire journey and may only update once the vessel reaches the destination port or begins customs processing.

They are currently still expected to arrive during August 
although bad weather, port delays or long customs processing could affect the specific timeframes.

Stay Star Tote customers will receive a separate direct email containing the available information and relevant options.

Customers who already know that they are unable or unwilling to accept the possibility of a longer freight or customs period must respond by 10 August so the request can be reviewed so that I can action and organise accordingly.

Please do not wait until the stock has reached the final stage of freight or customs processing to raise a concern that could have been communicated earlier.

The separate Tote email will provide the most relevant information available at the time it is sent.

Bbokari and Dwaekki Gummy Bags

Gummy Bag customers will receive a direct email and Google Form shortly.

The form will:

• confirm that you received and understood the previous update send in May;
  
• The option that you have chosen
• ask whether you have an important concert or event deadline;
• identify customers who require prioritised planning;
• help me make the most appropriate production and shipping arrangements.

Please complete the form even if you have previously discussed your order with me.

There will be further details in that email. So far everything is still on time, however I know these are being used for nearing concerts, so I do want to make sure to organise things accordingly in case of any shipment delays. 

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Wolfchan Gummy Bags

Wolfchan Gummy Bags remain available for preorder with an approximate dispatch period of November.

Any changes to that estimate will be posted here.

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3RACHA Hats

Current estimated dispatch: first week of September.

The hats may be merged with:

• Stay Star Tote orders;
• Stay Star Panels;
• Custom Panels;
• eligible mini launch orders (teasing soon)

Customers wanting orders merged must submit the relevant order details through the merge form.

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Stay Star Panels

Current estimated dispatch: first week of September.

Stay Star Panels may be merged with:

• 3RACHA Hats;
• Stay Star Totes;
• Custom Panels;

• eligible mini launch orders (teasing soon)

  
  

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Custom Panels

Current estimated dispatch: first week of September.

Custom Panels may be merged with:

• 3RACHA Hats;
• Stay Star Panels;
• Stay Star Totes;

• eligible mini launch orders (teasing soon)

  
  

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Upcoming Mini Collections

Several smaller collections are expected to launch over the coming weeks before Hyunjin Art.

Where product timing and packaging permit, eligible mini collection purchases may be merged with:

• 3RACHA Hats;
• Stay Star Totes;
• Stay Star Panels;
• Custom Panels.

Exact eligibility will be explained on each product listing.

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Thank you again for your patience, support and understanding while I work through this  fulfilment period. I hope that this has answered every question and concern that you may have. 

The priority is now to move orders carefully, communicate each meaningful stage and establish a much smoother system for all future releases.