SKZ at Home Terms & Conditions

Please read the following terms carefully before placing your order.

All SKZ at Home items are individually prepared, made to order where specified, and packaged with additional care to ensure they arrive safely. Due to the fragile nature of these items and limited monthly production capacity, the following conditions apply.

1. Order Limits & Monthly Availability

To ensure fair availability for all customers and maintain manageable production timelines:

• A maximum of two SKZ at Home products per customer per production month applies.

• Customers may not place additional SKZ at Home orders for the same production month once their allocation has been reached.

• If you have already reserved SKZ at Home products for February or March or another production month, please do not place additional orders that exceed your monthly allowance.

• Orders are subject to limited monthly production capacity and availability.

• Multiple orders placed to circumvent these limits may be cancelled and refunded.

These limits also apply to existing customers purchasing SKZ at Home products alongside eligible bag bundles.

2. Packaging & Bundle Combinations

SKZ at Home products require protective, individual packaging to minimize the risk of scratching, crushing, or breakage during transit.

For packing and shipping purposes, each SKZ at Home product is allocated approximately 1 kg of parcel capacity, including its protective packaging.

The following combinations are permitted:

Order Combination	Permitted?
One SKZ at Home product only	Yes
Two SKZ at Home products only	Yes
One SKZ at Home product + one eligible bag bundle	Yes
One SKZ at Home product + an All-Rounder bundle	No
Two SKZ at Home products + one bag bundle in the same package	No
One SKZ at Home product + two bag bundles in the same package	No

Important: Orders exceeding the permitted package combinations must be purchased and shipped as separate eligible packages, subject to monthly SKZ at Home order limits and any additional shipping charges.

All-Rounder bundles cannot be combined with SKZ at Home products because they have already reached their safe packing capacity.

3. Made-to-Order Production & Dispatch

Selected SKZ at Home products are made to order and may require approximately 6–8 weeks for production, depending on the item, material availability, and seasonal demand. These production times will be reflected on product and bundle pages.

Christmas and New Year supply interruptions may affect the availability of certain materials.

Orders are assigned to monthly production allocations, with limited spaces available.

• February allocation: Orders are scheduled for production during February.

• March allocation: Orders are scheduled for production during March.

• Future months allocations: Orders are scheduled for their respective allocated months.

Orders will be processed in the order they were received within each production allocation.

Your order status will be available through the Order Status Updater, which will indicate your scheduled production week and provide updates as your order progresses.

I cannot guarantee delivery before Christmas or any particular event unless expressly confirmed in writing.

If I become aware of a delay affecting your agreed dispatch timeframe, I will provide an update and explain the available options, including cancellation and a refund where applicable.

4. Batteries, Lighting & Accessories

Batteries, lighting components, stands, and other accessories are not included unless expressly stated in the individual product listing or selected as a paid option at checkout.

Product photography may include lighting or decorative accessories for display purposes.

Please check the product description carefully to confirm exactly what is included.

5. Customisation & Priority Orders

Due to limited production capacity:

• Rush orders and expedited production are not available unless expressly offered as a product option.

• Custom colours, dimensions, designs, and other modifications are not available unless specifically offered on the product listing.

• Requests for customisation made after checkout cannot be guaranteed.

6. Order Changes & Cancellations

As these products are made to order, I purchase and allocate materials according to confirmed orders.

I do not ordinarily accept cancellations, order changes, or refunds for change of mind once production has commenced.

Before production commences, please contact me as soon as possible if you wish to request a change or cancellation. Any approval is at my discretion, subject to your rights under Australian Consumer Law.

Where I agree to cancel an order for change of mind, I may offer store credit instead of a refund.

Your rights under Australian Consumer Law are not affected by this policy.

If I am unable to fulfil your order, or cannot meet an agreed dispatch deadline, I will contact you regarding your options, including a refund where required by law or under my stated delivery commitments.

7. Damage During Delivery

All SKZ at Home products are carefully inspected and packaged before dispatch.

If your item arrives broken, significantly scratched, or otherwise damaged, please contact me as soon as possible with:

• Your order number

• Clear photographs of the damage

• Photographs of the outer packaging and protective materials, where available

Please retain the original packaging and protective film, where applicable, while I assess the issue.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement, or refund.

I may arrange a return where necessary to assess or remedy the issue. Where the law requires me to cover reasonable return costs, I will do so.

8. Protective Film & Product Care

Many SKZ at Home products are supplied with protective film to reduce surface damage during handling and shipping.

Please inspect your item carefully when it arrives and follow any supplied instructions for removing the protective film.

I cannot accept returns for scratches, cracks, breakages, or other damage caused by improper handling, installation, cleaning, or use after delivery.

Removing the protective film does not automatically invalidate your consumer guarantee rights. However, damage caused by the customer after delivery is not covered by those guarantees.

I recommend retaining the original packaging until you are satisfied with the condition of your order.

9. Change of Mind Returns After Delivery

Due to the fragile nature of some SKZ at Home products, the specialised protective packaging required, and their made to order production, I do not accept returns or refunds for change of mind after delivery.

This includes situations where a customer no longer wants the item, has ordered the wrong design, or has changed their decorating plans.

This policy does not apply to products that fail to meet the consumer guarantees under Australian Consumer Law.

10. Australian Consumer Law

My products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these terms excludes, restricts, or modifies your statutory rights, including your rights to remedies for faulty, damaged, incorrectly described, or otherwise non-compliant goods.

Where there is a conflict between these terms and Australian Consumer Law, Australian Consumer Law will prevail.

By placing an order, you acknowledge that you have read and understood the production timelines, order limits, packaging requirements, and change-of-mind policy outlined above.