Help and Support
Need Help? We’ve Got You!
We know how important your order is to you, and we’re here to make your experience as smooth and stress-free as possible. Whether you need help tracking your order, updating your shipping details, or answering product-related questions, our team is ready to assist you every step of the way.
How You Can Reach Us:
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Live Chat or Our Contact Page:
- Get real-time assistance directly from our website during business hours. If we’re unavailable, leave us a message, and we’ll respond as soon as possible!
- Get real-time assistance directly from our website during business hours. If we’re unavailable, leave us a message, and we’ll respond as soon as possible!
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Email Support:
- Email: support@seoulsessionsco.com
- Our support inbox is checked daily, and we aim to respond to all inquiries within 24-48 hours.
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Social Media Direct Messages:
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Instagram/Tiktok DMs:
We’re active on social media and happy to help if you prefer to reach out via DM! Be sure to include your order number for faster assistance.
you can find us at @seoulssessions on instagram and @seoulsessionsco on tiktok
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Instagram/Tiktok DMs:
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FAQs:
- Before reaching out, check our FAQs for answers to common questions about pre-orders, shipping, returns, and more!
Order Support Options:
- Track Your Order: Once your order ships, you’ll receive a tracking number via email. You can use this to check your order's journey from dispatch to delivery.
- Update Shipping Information: Need to change your address? Contact us before your order ships, and we’ll make sure your details are updated.
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Missing/Damaged Orders: If your order hasn’t arrived within the expected timeframe or if you received a damaged item, let us know right away!
Tips for a Quick Resolution:
- Have your order number handy when contacting us.
- Let us know the email address used during checkout so we can locate your order quickly.
- Provide screenshots or photos if you're reporting a technical issue or damaged item to speed up the resolution process.
When to Expect a Response:
- Business Hours: Monday – Friday, 9 AM – 5 PM (AEST).
- We do our best to respond within 24 hours during the workweek. During high-volume periods (like pre-order launches), it may take a bit longer, but we promise you won’t be left hanging!
Refund and Return Inquiries:
For detailed return and refund policies, please visit our Returns & Exchanges page or contact our team for assistance.
We're Here for You:
No matter what your concern is, big or small, we’re here to make things right and ensure you feel supported. Your satisfaction and trust mean everything to us.