WTS Terms and Conditions

WTS TERMS & CONDITIONS

By purchasing any item from the WTS collection, you confirm that you have read, understood and accepted the following terms.

1. Item condition

WTS items are one off sourced, archive or personal collection items. Items are brand new and unused unless the listing specifically states otherwise. They cannot be replaced. 

Each listing contains photographs of the exact item or clearly numbered variant being purchased. Any known damage, marks, missing packaging, photography use or other condition issue will be disclosed wherever applicable.

Please inspect all photographs and information carefully before purchasing. Minor variations in colour may occur between screens and photographs.

2. Prices

WTS prices may include:

  • the original purchase cost;
  • international freight to Australia;
  • applicable tariffs or import costs;
  • GST;
  • payment processing costs; and
  • costs associated with sourcing and handling the item.

WTS items are not priced using standard reseller mark ups.

Tariffs relating specifically to the WTS item are already included in its listed price. Any separate tariff invoice relates to your existing Seoul Sessions order.

3. First completed checkout wins

All WTS items are strictly limited and many have a quantity of one.

Adding an item to your cart does not reserve it. The first customer to successfully complete checkout secures the item.

Items cannot be claimed through comments, DMs or emails. No manual holds, invoices or payment extensions will be offered.

4. No change of mind cancellations

Please choose carefully. Change of mind cancellations, returns and exchanges are not accepted once checkout has been completed.

This does not exclude or limit any rights that cannot legally be excluded under the Australian Consumer Law. Australian businesses cannot use “no refund” terms to remove consumer-guarantee rights where goods have a genuine fault or major problem.

5. Store credit and discount codes

Store credit, discount codes and promotional offers cannot be used on WTS items unless expressly stated otherwise.

Any existing store credit will remain available for eligible Seoul Sessions products.

6. Combining orders

A WTS purchase must be completed as a separate website order, even where you request that it be physically combined with an existing Seoul Sessions order.

To request merging, you must enter your existing order number in the checkout notes. Requests sent afterward through DM or email may not be accommodated.

By requesting a merge, you acknowledge that:

  • your combined order may move into a later dispatch group;
  • extra processing time may be required to transfer, locate, match and repack the items;
  • combining does not guarantee cheaper shipping;
  • final shipping will depend on the total packed weight, parcel dimensions and service required;
  • parcels exceeding 2 kg or requiring an upgraded service may receive an additional shipping invoice; and
  • higher value or oversized parcels may require signature on delivery.

Where duplicated shipping has been paid, any appropriate adjustment may be applied against your tariff invoice or refunded after the final parcel has been assessed.

7. Dispatch

WTS purchases not combined with an existing order are expected to dispatch after the larger August dispatch period, approximately two to three weeks after purchase unless otherwise stated.

Combined purchases will dispatch according to the later applicable fulfilment timeline.

8. Packing and missing item evidence

WTS items may be photographed or continuously recorded during packing, including:

  • the item code and condition;
  • the item being placed into the parcel;
  • the parcel being sealed;
  • the shipping label; and
  • the final packed weight.

For missing item claims, customers must provide one continuous and unedited video showing:

  1. all sides of the sealed parcel;
  2. the shipping label;
  3. the original seal being opened;
  4. all internal packaging being removed; and
  5. the complete contents of the parcel.

A photograph of an already opened parcel cannot, by itself, establish that an item was missing when delivered. Missing item claims without adequate evidence may be declined where the available evidence does not substantiate the claim.

The parcel may be marked:

FILM BEFORE OPENING: continuous unboxing video required for missing-item claims.

9. Damaged or incorrectly described items

If you believe an item arrived damaged in transit, materially different from its listing or with an undisclosed issue, contact Seoul Sessions promptly with:

  • your order number;
  • photographs of the parcel, label, internal packaging and item;
  • a description of the issue; and
  • any available continuous unboxing video.

Claims will be assessed using the listing, packing records, shipping information and evidence supplied.

10. Returns and refunds

Where a return is required, Seoul Sessions will provide return instructions and, where appropriate, a return label.

The item must be returned in the same condition in which it was received, excluding the issue forming the basis of the claim. A refund will generally be processed after the returned item has been received and inspected.

Nothing in these terms removes rights available under the Australian Consumer Law. Consumer guarantees are automatic and cannot be excluded by store terms.

11. Quantity limits

Certain items may be limited to one per customer, household, delivery address or payment account.

Orders appearing to circumvent a stated quantity limit may be cancelled and refunded.

12. Incorrect information

Customers are responsible for providing the correct:

  • email address;
  • delivery address;
  • existing order number;
  • merge request; and
  • requested shipping information.

Seoul Sessions is not responsible for delays caused by missing or incorrect customer information.

13. Acceptance

By checking out with your item, and ticking the WTS terms checkbox and completing checkout, you confirm that you:

  • reviewed the item photographs and description;
  • accept the disclosed condition;
  • understand that cart placement does not reserve stock;
  • understand the no-change-of-mind policy;
  • accept the merging, dispatch and shipping conditions;
  • understand the evidence requirements for missing-item claims; and
  • agree to these WTS Terms & Conditions.