Please ensure that you have Also read the SKZ at Home + Christmas Bundle Terms and Conditions Page.


So how is it going to work?

Remaining stock is bundled, some with SKZ at Home being available as add ons for specific items.

The SKZ at Home items cannot be changed or swapped as they are weighted/sized alongside the existing bags/bundles.

What if I already have items in the bundle but want one of the SKZ at Home products?

As a thank you for sticking around and supporting me this far, existing customers will receive early access to get first dibs on the SKZ at Home products. Access will then
be given to new customers before it opens to the general public.

How can I gain access to the SKZ at Home Items?
Currently, SKZ at Home items can only be purchased individually by existing customers, or by ordering a Christmas Bundle. Once you have become a customer, you will join the monthly allocation emailing list, which will give you the code that allows you to access these items individually. 

Existing Customers will have first choice, and a larger choice, as well as the ability to order in advance before the general public. This is to allow me to keep things capped, understand interest, and be able to keep up with demand until I can manage more intake. 

You can also register interest via the Waitlist, where you will receive any remaining availability before it goes public.

They will also become available for public purchase should there be any allocations left at the end of the month, however please note that there could be items that are booked out for certain months if there is large demand. 



What if I miss out on the SKZ at Home Item I really wanted?

There will be a wait list for items with some possible later drops if there is room for it.

Will they arrive in time for Christmas?

SKZ at Home items and Christmas Bundles are heavily capped to be able to arrive in time for the holidays. Only orders made with the "Christmas" Option will be able to be guaranteed dispatch before the Australia Post cut off date for Christmas arrival for any given country. 

Orders made with the December option may make it in time or around Christmas, but this cannot be guarenteed.

What if I want something sooner?

Made to orders have a 4-6 week make time and cannot be rushed sooner than what has been stated on the product pages. If you would also like an instock item but want it sooner rather than later, please order the SKZ at Home item separately or choose “December dispatch” when it comes up, and make your instock order as soon as possible.

Can I buy Multiple of the SKZ at Home items?

SKZ at Home products require protective, individual packaging to minimise the risk of scratching, crushing, or breakage during transit.

For packing and shipping purposes, each product is allocated approximately 1 kg of parcel capacity, including its protective packaging.

The following combinations are permitted:

One SKZ At Home product only - Yes

Two SKZ At Home products only - Yes

One SKZ At Home + one eligible bag bundle - Yes

One SKZ At Home + an All-Rounder bundle - No

Two SKZ At Home+ one bag bundle in the same package - No

One SKZ At Home + two bag bundles in the same package - No

Important: Orders exceeding the permitted package combinations must be purchased and shipped as separate eligible packages, subject to monthly acrylic order limits and any additional shipping charges.

All Rounder bundles cannot be combined with  these products because they have already reached their safe packing capacity.

Please visit the preorder page for more in-depth information, and  the preorder blogs for each item and expected dates. 

What happens if I change my address after placing a pre-order?
If your address changes before your order ships, please contact me at gigi@seoulsessionsco.com as soon as possible. I can update your shipping details if notified before your item is shipped. If you are unsure of your address at the date (e.g., an unexpected move), please let me know, and I will leave a note on your order to wait until you have confirmed your address.

Will my preorder be shipped separately if I order other items?
All items in your order will be shipped together once the preorder item arrives at the warehouse. If you’d like to receive in-stock items sooner, or items with a shorter preorder window, please place them in a separate order.

Will I get updates on my preorder status?
Yes! I'll keep you updated at every step: when production is complete, when your bag is packed, and when it’s on its way, as well as any changes that may occur. Make sure to check your spam, and check emails for any updates. I will also post on socials when emails have gone out for updates aswell, but I won't necessarily fill up the feed with the updates themselves, so please check emails, and I also have the new Status Updater Page that will give you updates as needed :)

What happens if there are production or shipping delays?
I will notify everyone immediately if there are any delays and work to resolve them quickly. Regardless, any bags that are bought between July and August will be with everyone before Christmas. (October/November dispatch for most items) 

Why are preorders limited in quantity?
I've limited preorders to ensure the highest quality and timely fulfillment. These bags are complex and will need to be quality checked by myself, and then also packed and dispatched. My warehouse is small and can only handle so much, so limiting them helps keep me sane.

Can I combine multiple preorders into one shipment to save on shipping?
You can! However there are limits on the weight of the package that Aus Post allows me to ship, the most they allow is 2kg. (More than 2 bags could become a problem)
Please note though, that your order will only be dispatched once the latest preorder has arrived.

Will I be charged immediately or when the order ships?
You will be charged at the time of placing your preorder to secure your bag. This helps me prepare your order and avoid overselling.

Do you ship internationally?
Yes! I ship worldwide. However, please note that some international customers may be responsible for customs fees or import taxes. Tariffs are still needed to be paid after the order for all orders that were made before September 1. After this date, I have adopted an app that makes the Tariffs automatically calculated for each product, so there's no extras at checkout or after payment :) 

What payment methods do you accept?
The Payment system accepts all major credit cards, PayPal, Applepay and Shop Pay.

How do I update my shipping address if I entered it wrong?
Please just contact via the contact page and I can amend that for you :) 

Do you restock soldout items?
While I am on my Hiatus, and during my MTO only months, I will not be re-stocking any non-Made to order Items. These are the last of these items. 

Do you only make Stray Kids items?
I am focusing on Stray Kids for now, as I have many ideas that aren't out there yet, and will be expanding to other things shortly.

All timelines are on each product page. If you are ordering a Bag bundle for christmas, or an acrylic, it will state the dispatch period clearly on the product page. Please note that due to a large volume of orders, depending on what you ordered and when, your order could be sent out at the beginning or end of the month. Please let me know if you need anything rushed, and I will try to do my best. 

How long will it take for my order to arrive?

Delivery times vary based on location* 

I do dispatch from Australia, and we have pretty consistent delivery timings, but please note that all packages can always end up delayed or at customs a little longer than the usual.

Australia Express: 1-3 Business Days
Australia Standard: 2-5 Business Days

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America Express:
West Coast: 3-4 Business Days
Central: 4-5 Business Days
East Coast: 5-7 Business Days

America Standard:
West Coast: 7-10 Standard Days
Central: 8-12 Standard Days
East Coast: 12-17 Standard Days

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UK/EU: 
Please note that Italy has been experiencing severe delays due to many strikes within their postal system, and are taking up to a month longer to be delivered.

United Kingdom Express: 3-6 Business Days
Europe Express: 5-8 Business Days

United Kingdom Standard: 7-12 Standard Days 
Europe Standard: 12-15 Standard Days

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Japan, South Korea, Singapore, Malaysia (Asia Pacific Region)

Express:
3–6 Business Days

Standard:
5–10 Standard Days

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New Zealand:
Express: 3–6 Business Days 
Standard: 5-10 Standard Days

*Delivery times are estimates between metropolitan areas of major cities.

Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. If you notice tracking issues, contact me immediately, and I will get it sorted.

Do you do free shipping?
I have a business partnership with Australia Post that offers highly discounted shipping for domestic and international orders. At this current point in time, I am still a very small business with large overheads, and make a small profit margin that cannot take the added cost of shipping. If I do grow, this is something I would love to offer, but at the current moment I am unable to.